Return and refund policy
REFUND POLICY
Thank you for shopping at Shopmaxdeals ! We hope you love your new purchase. However, if something isn't quite right, we're happy to offer returns for a full refund (minus original shipping cost, unless damaged).
Here's what you need to know:
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Initiate your return: To initiate a return, please contact us within 30 business days of receiving your order. You can do this by visiting our Contact Us page or by emailing us directly at info@shopmaxdeals.com .
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Eligible return items: To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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Shipping: Returns must be shipped back to us using the provided pre-paid return label. We do not accept returns shipped through any other method.
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Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Sale items: All sale items are final sale and cannot be returned.
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Damaged items: If you receive a damaged item, please contact us immediately. We will gladly issue a full refund, including your original shipping cost.
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Refund processing: We will notify you once we’ve received and inspected your return, and let you know the refund approval status. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopmaxdeals.com
Additional Information:
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We reserve the right to deny return requests that do not comply with our return policy.
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This return policy applies to all online purchases made at Shopmaxdeals.com.
We appreciate your understanding! If you have any questions regarding our return policy, please don't hesitate to contact us.